Firstock Broking Private Limited (CIN – U67120KA2007PTC044047) (hereinafter referred to as Firstock) provides the information contained on the website or any of the pages comprising the website to visitors, subject to the terms and conditions set out in these website terms and conditions, the privacy policy, and any other relevant terms and conditions, policies, and notices that may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Firstock’s relationship with you in relation to this website.

The term Firstock refers to the owner of the website whose registered office is No. 350, 1st Floor, 36th A Cross, 7th Main Rd, 5th Block, Jayanagar, Bengaluru, KA 560041.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense.

From time to time, this website may also include links to other websites. These links are provided for your convenience to offer further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Firstock’s prior written consent.

Your use of this website and any dispute arising out of such use is subject to the laws of India or other regulatory authorities.

We, as a merchant, shall be under no liability whatsoever for any loss or damage arising directly or indirectly from the decline of authorization for any transaction due to the cardholder exceeding the preset limit mutually agreed upon by us and our acquiring bank from time to time.

Before availing of online trading services, the client shall complete the registration process as may be prescribed from time to time. The client shall follow the instructions provided on the website for registering as a client.

Online account opening using DigiLocker is currently available only for residents of India opening accounts as individuals.

When opening an account online using DigiLocker, data will be fetched from the KYC database and cannot be edited.

The pickup of required documents related to the account opening procedure is subject to the availability of our representatives at any given time and location.

At Firstock, we are strongly committed to protecting the personal and financial information that you submit to us. This information is provided when you register to receive certain services or products, such as online share trading. The personal information we obtain from you helps us provide improved services and products that match your needs as closely as possible.

We shall not sell your personal information to any third party. However, under certain conditions, we may share this information:

It may become necessary for Firstock to disclose your personal information to our agents, contractors, or their subcontractors. However, these parties would be required to use the information obtained from Firstock exclusively for the intended purpose.

Your account information is protected by placing it in the secure portion of our website, which is why you need to enter your unique login username and password each time you want to access your account information.

To help us protect your privacy, please maintain the secrecy of the username and password you use for any of our services.

This privacy policy does not create any contractual or other legal rights in or on behalf of any party, nor is it intended to do so.

At Firstock, we acknowledge and accept that the personal details you provide are to be kept strictly confidential and used only in ways that benefit our customers. We consider our relationship with you invaluable and strive to respect and safeguard your right to privacy. We shall protect the personal details received from you with a reasonable degree of care to prevent unauthorized use, dissemination, or publication of this information.

We use personal information to improve our services, keep you updated about new products, and process your trading requests and settlements.

We understand clearly that your personal information is one of our most important assets. We store and process your information, including any sensitive financial data, on secure systems protected by reasonable technological and physical security measures in compliance with the Information Technology Act, 2000, and its rules.

If you object to your information being transferred or used in this manner, please do not provide your details on the website.

To ensure secure access to personal and transaction details, access to the secured zone of our website is restricted by the unique login ID and password selected by you. You should handle your ID and password carefully, ensuring that you do not reveal them to anyone or keep them in writing. You should change your password periodically.

Our affiliates may share/sell/transfer/license/convey some or all of your personal information to another business entity for business activities, restructuring, or any other purpose. Once you provide your information to us, we and our affiliates may use it to offer you various services related to your transactions.

Firstock will provide clients with a username and trading passwordfor online trading services via the Firstock website, over the phone, or through any other permitted method.

Firstock’s trading platform uses a stringent Two-Factor Authentication (2FA) system in compliance with SEBI & Exchange guidelines. Clients must enter their Client ID, Password, and a 6-digit PIN set by themselves for secure login.

For Call & Trade, clients must provide the last six digits of theirClient ID along with their personalized 4-digit telephone code, which is visible only inside their trading account.

Clients can reset passwords anytime by selecting the ‘Forgot Password’ link under the login area. A reset link will be sent to their registered email ID.
Clients are fully responsible for keeping their username and password confidential and shall be held accountable for any unauthorized use. If unauthorized use occurs, the client must notify Firstock immediately with full details.

All orders for purchase, sale, or other dealings in securities routed through Firstock’s Online Trading System using the client’sUsername shall be deemed to have been given by the client.

Firstock may impose and modify trading limits based on its risk perception. The client understands that Firstock is not liable for delays in order execution or price fluctuations.

For market orders, clients understand that they will receive the price at which their order is executed by the Exchange’s system, which may differ from the last traded price at the time of order placement.

The client agrees that all orders placed through the website shall be forwarded by the system to the Exchange. All orders placed by any other means shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of Firstock. If an order is placed during trading hours, it shall be routed to and executed on the market system.

Online confirmation will be sent to the client via electronic mail or SMS after the execution of the order or trade, which shall be deemed valid delivery by Firstock. The client is responsible for reviewing all confirmations of orders, transactions, or cancellations immediately upon receipt, whether delivered by electronic mail or any other electronic means. If confirmations are not received within the stipulated time, the client must follow up with Firstock.

The client shall report any errors in reports, confirmations, or contract notes of executed trades (including execution prices, scrips, or quantities) to Firstock in writing via electronic mail or fax within 24 hours of receipt. Any other discrepancies in confirmations or account statements must also be notified to Firstock in writing within 24 hours. Firstock reserves the right to accept or reject any objections raised by the client.

There may be delays in Firstock receiving reports on transactions or statuses from the respective exchanges or other entities with which Firstock has entered into contracts on behalf of the client. As a result, Firstock may send late reports regarding transactions previously unreported as expired, canceled, or executed. The client shall not hold Firstock responsible for any losses incurred due to such late reports, statements, or any errors in reports/statements received from any exchange.

The client agrees that if, for any reason, the markets close before the acceptance of the order by the Exchange, the order may be rejected. The client further agrees that Firstock may reject orders if they are rejected by the Exchange for any reason. If an order is rejected due to Exchange rejection, it shall remain declined and will not be reprocessed.

Firstock may, at its sole discretion, reject any order placed on the website or by any other means due to reasons including, but not limited to, insufficient funds in the client's trading account, unavailability of securities in the client’s Demat account, insufficient margin for margin trading, suspension of scrip-specific trading activities by the Exchange, or the applicability of circuit breakers to a scrip in which orders are placed.
If an order is not accepted on the website for any reason, Firstock has the right to treat it as lapsed.

The client acknowledges that electronic trading systems, either at the Exchange or at Firstock’s offices, are vulnerable to temporary disruptions, breakdowns, or failures. If trade orders are not executed or are canceled due to such events, Firstock shall not be liable to execute the desired transactions. Firstock is not responsible for any losses the client may incur due to events beyond its control, including system failures, link disruptions, or breakdowns.

At its sole discretion, Firstock may allow the execution of orders in respect of securities, regardless of the balance available in the client’s account.
The client agrees to abide by and be bound by all rules, regulations, and bylaws of the Exchange that apply to transactions carried out by Firstock on the client’s behalf.

Firstock shall not be responsible for any order placed by the client in error. Every order entered by the client using their assigned username and security codes shall be deemed valid and fully binding on the client.

Cancellation or modification of an order requested by the client is not guaranteed. Orders will be canceled or modified only if the request is received and processed before execution. Market orders are subject to immediate execution wherever possible.

The client shall not assume that an order has been executed, canceled, or modified until Firstock confirms it. However, due to technical reasons or other factors, confirmation may not be immediately transmitted or received, and such a delay does not entitle the client to presume that the order has not been processed.

Pending orders shall be governed as per the exchange system after the market closes for the day.

Firstock shall issue contract notes in accordance with the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of trade execution. If issued in physical form, the contract note shall be dispatched to the client’s registered address via courier. If issued in digital form, it shall be sent to the client’s registered email address. Firstock shall not be responsible for the non-receipt of trade confirmations due to the client’s failure to update their correspondence address with Firstock.

Clients must review trade confirmations, contract notes, bills, and account statements upon receipt. If the client does not raise any objections in writing within 24 hours, all confirmations and statements shall be deemed accepted as correct.

Firstock reserves the right to allow or disallow clients from trading in any security or class of securities, or derivatives contracts, and may impose trading conditions as it deems fit.

If any provision in this Agreement is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain valid and enforceable, unaffected by such determination.

All payments made for account opening and related services are subject to the following terms:
1. Non-Refundable Fees:

• Fees paid for account opening and enabling equities, or any other services, are non-refundable.

2. Document Collection:

• The collection of documents required for account opening is subject to the availability of Firstock representatives at a given time and location.

3. Refund Eligibility:

• If your account is not opened within ten (10) days from the date of submission of all required documents and receipt of due authorizations, you may request a full refund of the account opening charges.

4. Duplicate Payments:

• If you have made multiple payments toward account opening, please contact support@thefirstock.com to initiate the refund process.

Note: The refund process is subject to the policies of banks and payment gateways involved.

All notices, correspondences, or communications under this Agreement may be served through any of the following methods:

Any communication sent by Firstock shall be deemed duly delivered if returned as unclaimed, refused, or undelivered, provided it was sent via any of the above methods to the last known address, email, or contact details of the recipient.