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This section covers essential support topics related to managing your Firstock account. It includes how to update personal details like your name, email, and mobile number, handle password resets, and close or freeze your account.

It also explains notifications you might receive from Firstock or CDSL, clarifies re-KYC procedures, and outlines how NRIs can correct PAN or account type issues.

Additionally, it covers DDPI and TPIN usage for selling shares, how to submit support tickets, and ways to escalate complaints if needed.

Key Points:

Update personal info (email and mobile) online
Password resets and account security tips
Account freeze and closure procedures
Notifications from Firstock and CDSL explained
Re-KYC process and how to complete it via Digilocker
NRI account PAN correction and reclassification
DDPI and TPIN for authorizing share sales
How to create support tickets and escalate complaints

Prevent Unauthorized Transactions in Your Trading/Demat Account:
Update your mobile number and email ID with your stock broker or depository participant. Receive alerts and information about your transactions on your registered mobile number/email for all debit and other important transactions in your trading/demat account directly from the Exchange/CDSL on the same day.

KYC is a one-time exercise while dealing in the securities market.
Once KYC is completed through a SEBI-registered intermediary (broker, DP, mutual fund, etc.), you do not need to undergo the same process again when approaching another intermediary.

No need to issue cheques when subscribing to an IPO.
Simply write your bank account number and sign the application form to authorize your bank to make the payment in case of allotment. There is no worry about refunds, as the money remains in the investor's account.

Procedure to file a complaint on SCORES (Easy & Quick): Register on the SCORES portal and keep the following mandatory details ready: Name, PAN, Address, Mobile Number, and Email ID.

Benefits: Effective communication and speedy redressal of grievances.{" "}

Dear Investor,

If you are subscribing to an IPO, there is no need to issue a cheque. Please write your bank account number and sign the IPO application form to authorize your bank to make the payment in case of allotment. In case of non-allotment, the funds will remain in your bank account. As a business, we do not provide stock tips and have not authorized anyone to trade on behalf of others.

Important:

Stock brokers can accept securities as margin from clients only by way of a pledge in the depository system w.e.f. September 1, 2020.

Update your email ID and mobile number with your stock broker or depository participant and receive OTPs directly from the depository on your registered email ID and/or mobile number to create pledges.

Check your securities, mutual funds, and bonds in the consolidated account statement issued by NSDL/CDSL every month.

Disclaimer:

The Stock Exchange, Mumbai, is not in any manner answerable, responsible, or liable to any person for any acts of omission or commission, errors, mistakes, and/or violations—actual or perceived—by us or our partners, agents, associates, etc., of any rules, regulations, by-laws of the Stock Exchange, SEBI Act, or any other laws in force from time to time.

The Stock Exchange, Mumbai, is not responsible or liable for any information on this website or for any services rendered by our employees or representatives. Please refer to BSE compliance for more details.

Investor Alert:

Investors are requested to note that stock broker Firstock Broking Private Limited (Firstock) is permitted to receive/pay money from/to investors only through designated bank accounts, named as "client bank accounts."

Firstock is also required to disclose these client bank accounts to the Stock Exchange.

Hence, you are requested to use only the following client bank accounts for any transactions in your trading account with us. The details of these accounts are also displayed by the Stock Exchanges on their website under “Know / Locate Your Stock Broker.”

Terms & Conditions Policies & Procedures Investor Grievance Privacy Policy Disclosure Investor Charter PMLA Policy Investor’s Attention SEBI - Investor website Investor Education & Awareness E-Voting NSE BSE CDSL KYC Status Policy of Handling Good-Till-Trigger Orders

My Firstock Account

Getting Started

Investing

Funds

Developer API

Investment Overview

Key Points:

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